AalmaramAalmaram Books (“Aalmaram”, “we”, “our”, or “us”) is committed to protecting the privacy of every reader, customer, and visitor who interacts with our website, products, and services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using aalmaram.com (the “Site”) or placing an order, you agree to the practices described below.
1. Information we collect
We collect information that you provide to us directly, as well as limited information collected automatically when you use the Site.
- Contact and order details: name, shipping and billing address, email address, phone number, and order history.
- Payment information: processed securely by our payment partner Razorpay. We do not store full card numbers, CVV, UPI PIN, or net-banking credentials on our servers.
- Account and pre-order information: details you submit through pre-order, newsletter, or contact forms.
- Device and usage data: IP address, browser type, pages visited, and referring URLs, collected through cookies and similar technologies.
2. How we use your information
- To process orders, payments, refunds, and shipping.
- To communicate with you about your order, pre-order status, or customer-service queries.
- To send newsletters and updates about new titles, but only where you have opted in. You can unsubscribe at any time.
- To improve the Site, our books, and our service.
- To comply with applicable laws and prevent fraud.
3. Sharing your information
We do not sell your personal information. We share data only with trusted partners who help us operate our business, including:
- Payment processors such as Razorpay Software Private Limited for secure payment handling.
- Shipping and logistics partners to deliver your order.
- Technology providers for hosting, email delivery, and analytics.
- Government or legal authorities where disclosure is required by law.
4. Cookies
We use cookies and similar technologies to remember your cart, keep you signed in, understand how the Site is used, and improve your experience. You can disable cookies in your browser settings; some parts of the Site may not function correctly if you do.
5. Data retention
We retain personal information for as long as needed to fulfil the purposes set out in this policy, comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements.
6. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. Payments are handled by Razorpay over encrypted (TLS) connections. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your rights
Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023), you may request access to, correction of, or deletion of your personal information, and withdraw consent to marketing communications. To exercise these rights, write to hello@aalmaram.com.
8. Children’s privacy
Although our books are made for children, our Site and purchase flow are intended for adults (parents, guardians, librarians, gift-givers). We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us so we can delete it.
9. Third-party links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page indicates when it was last revised. Material changes will be communicated via the Site or by email where appropriate.
11. Contact us
Questions about this policy or your data?
Aalmaram Books
Fort Kochi, Kerala, India
Email: hello@aalmaram.com